NutrUp
Support
Email support@nutrup.com and we will get back to you, usually within two business days.
Questions people ask
How long until NutrUp shows a result?
Usually about two weeks of logging meals and symptoms. Results need enough meals with and without a food to compare, so until then a food shows as "not enough data".
The photo suggested the wrong food.
Tap the suggestion to remove it, or tap Add to choose the right one. NutrUp remembers your corrections for meals that look the same.
How do I cancel or change my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then NutrUp Pro. Cancelling stops the next renewal and you keep access until the end of the period you paid for. For a refund, go to reportaproblem.apple.com.
I changed phones. Where is my diary?
Your diary is stored on your iPhone, not on our servers. It moves to a new iPhone with an iCloud or computer backup of your old one. You can also export it as CSV from Settings at any time.
How do I delete my data?
Delete any meal or symptom in the app, or delete the app to remove everything. We do not hold a copy.
Does NutrUp work without Apple Intelligence?
Yes. On iPhones without photo recognition, you can type what you ate and NutrUp works the same way from there.